About

Think Out Loud was a user testing service that let our customers test designs, prototypes, and websites with their users via a simple link. We then guided end users to record their voice and screen and 'think out loud' as they completed the test. Our customers could then watch the videos to gain valuable feedback about their product.

It worked like this:

• A customer created a 'scenario' with a link to their product page and instructions for the end user. e.g:
• "Try create a new user using the new signup flow in this prototype. 'Think out loud' while you use it."
• We generated a public link to share with their users.
• Users visiting the link were guided to record their voice and screen (in the browser), then visit the product link to provide feedback.
• Once they were done, we uploaded the video and sent it to our customer for review.

Use Case

We wanted to solve the problem of running user tests remotely. Larger companies can physically bring users into the office to interview and watch them use a prototype. Smaller teams can similarly setup video calls with their users. However both of these options can be time consuming and challenging to organise. Recording the interviews, organising them, and make them shareable are just more things to take care of.

Think Out Loud simplified this process as follows.

• We made interviews asyncronous by allowing users to record themselves and on their own time.
• User tests were automatically recorded and organised in one place. Our customers could share videos with their colleagues via a private link.
• Think Out Loud worked entirely in the browser making it easy to setup and run tests. Even recording a user's voice and screen was done without downloading anything which we felt was important for the end users. It worked with any website and even desktop prototypes.

These features saved time for both our customers and their users providing feedback.

Portfolio Demo

The site that you're seeing is a local first demo version of the original Think Out Loud product. All data is saved locally and never sent to the server meaning you can't share links or receive videos as you could in the original version.

Try out the following:

• Create a user using the signup flow.
• Create and organise scenarios.
• Respond to a scenario and try out the voice/screen recording.

More Info

I wrote up a detailed article here with more info about the business and technical side of Think Out Loud.